How to lose your best customers in three easy steps

As the customer service team filed silently into his office for an emergency meeting, John Tedesco was fuming. As the vice president of operations for a large West Coast distributor, he was proud of his firm’s reputation for outstanding customer service. Now he was afraid that reputation was about to evaporate. http://www.industrialsupplymagazine.com/pages/Management—How-to-lose-your-best-customers.php

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